Q.7 Look in detail at the terms and conditions for purchasing from your site. Are they reasonable? Comment on anything unusual or unreasonable that you find. What about returning goods? Describe the main mechanisms of support provided by your site. Do you think that it is better or worse than the competition? Explain your answer.

The terms and conditions for purchasing off the Schuh website are reasonable as they cover the basic problems that could occur during making a purchase off the website. There are no unreasonable demands that the company make within the terms and conditions. They have all the information that the user may need to know in great detail so that there are no aspects that are not covered in detail, it is also easily understood.

If any problems do occur then they have a number of ways that the customer can contact them asking for a refund or even needing help for anything. There is a customer service hotline that is open from Monday to Friday from 9am to 5pm. The customer can also go to their local Schuh store and deal with a member of staff working within the store. The customer can also email the company anytime if they have a query that they need the answer to. They also have another support line that is not customer service that customers can contact them on 6days a week. There is also an address that customers can write to.

If the customer wants to return the goods Schuh operate a 365 day return goods policy. The customer can do this by presenting the shoes in the box as they would have received them. If the item is unused or faulty then the customer can receive a full refund.

Schuh offer an excellent support system for their customers giving them many options to get in contact with the company if they are experiencing problems. They offer a better service than their most of their competitors as they have many different ways of getting in contact to suit any generation.